Hawes Financial Group - CTS Analyst

CTS Analyst (Computer Technology Systems)

Hawes Financial Group affiliates have been helping businesses with their
receivables and collections efforts since 1933.  Our corporate mission is
to provide our clients with the greatest monetary recovery available, while
maintaining a complete commitment to protecting their image in the eyes of
their customers and the public, and assisting them in achieving their
mission.

Central to all of our business is a strong commitment to our company
values—Professionalism, Community, Integrity, Quality, Value, and
Long-Term Viability. We are dedicated to maintaining these values to
preserve the goodwill of clients.  Our focus on excellent client service in
each market we serve allows us to continue to grow.

Job Summary

The CTS Analyst provides support and technical assistance to company-wide
staff on all company supported applications. Identifies, investigates
hardware, troubleshoots computer problems to determine the source and
advise on appropriate action. Provides assistance to employees and other
team members regarding PC equipment, movement, usage and training as
needed. Designs, implements and tests methods of security as needed.
Provide technical support and follow-up on customer questions, problems or
malfunctions of all software and hardware installed or maintained by the
company.

Essential Duties and Responsibilities

. Receive requests for technical assistance via phone, email and in-person.

. Diagnose and resolve technical issues relating to software and/or
hardware, including the VOIP phone system.

. Set-up and configure new hardware with appropriate software for use in
specific departments.

. Implement data security procedures and technologies from the desktop and
throughout the network.

. Use a variety of software across Linux and Windows platforms to
accomplish assigned tasks.

. Assist in writing and maintaining written procedures of install,
configuration, and updating company used software.

. Log all technical assistance requests in a timely manner, including the
issue and solution.

. Identify and prioritize user issues based on business centered criteria.

. Assist in maintaining the stock room of replacement parts and materials
with inventory control processes.

. Stay current on new industry trends in hardware and software that will
promote better usability and stability in the present systems.

. Work within a structured organization to promote the Core Values of the
IT team and their customers.

. Coordinate and communicate with the IT Manager.

. Other duties as assigned.

Qualifications
. Understanding of PC hardware set-up and configuration
. Understanding of software and networks
. Basic mechanical aptitude

. Ability to design, document and troubleshoot processes and procedures

. MS Desktop/Network certification a plus
. A+ certification (or within 3 weeks of hire)
. Excellent communication skills, both verbal and written

. Exceptional analytical, problem solving and organizational skills

. Detail oriented

. Strong work ethic
. Ability to multi-task and meet deadlines

. Ability to stay calm and focused under pressure

. Strong team player but able to work independently

At Hawes Financial Group, we offer a competitive compensation structure,
Medical, Dental, and Vision Insurance, 401k Plan and matching, Holiday and
Paid Time-Off, Courtsports membership and a business casual and fun work
environment.  HFG is conveniently located on the EMX line. Work is
generally scheduled Monday through Friday although Saturday, Sunday,
holiday and evening hours may be required.

Apply today by emailing your resume and cover letter to:
careers@hawesfinancial.com.

We are an Equal Opportunity Employer and a Drug and Alcohol Free Workplace.



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DISCLAIMER:
Internship and job opportunities are posted as a service to students
in the CIS department.  The department makes no evaluation of these
internships/jobs.  Posted internships do not necessarily qualify for
CIS internship credit.
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