Technical Support RepresentativeDigest topic: Jobs & InternshipsInformationorganization: Idealist.orgposition summary:Idealist was launched in 1995, on a shoestring but with an ambitious goal:to be the starting place for anyone anywhere who wants to make the world abetter place. We’ve come a long way since then, but we still have a longway to go.Today Idealist is the most popular online resource for the nonprofitsector, with information provided by 70,000 organizations around the world,100,000 unique visitors every day, and a staff of 25 in New York andPortland. The challenge now is to reach many more people, and to serve andengage each user in the best possible way.At Idealist.org, we consider technical support and quality assurance to bevital to maintaining a positive relationship with our end users. Thisposition is likely to be split between support and testing, with supportusually being a priority.Job Description:- Quick and accurate handling of support interactions - by email, phone,and social media- Going the extra mile to follow up with users, ensuring issues areresolved and users are satisfied- Maintaining user-facing and internal help pages- Address and escalate technical concerns; recreate site issues asnecessary; file bug reports.- Web application testing, which includes reporting of bugs and seeing themthrough to closure- Using Google Analytics and other data to continuously measure the impactof resolved issues and enhancements on user experience- Regularly communicating with users to gain insights and feedback, usingvarious research methods, such as surveys, focus groups, and usability tests- Work with engineering team and other stakeholders to identify, specify,develop, and deploy operational changes to improve the user experienceand/or prevent or resolve issues.Qualifications- Strong technical troubleshooting skills, perseverance, and patience- Ability to communicate and empathize with all levels of customers -stakeholders, varied types of end-users, and developers- Ability to effectively multi-task and juggle priorities- Great communication skills - written and oral- Detail oriented- Self-motivated with the ability to dive right in, be effective, and makea difference- Curiosity about how things work and how to make them better- Be a team player in a flat-structured, highly collaborative environmentHow to Apply:Please prepare one document (either a .pdf, .doc or text file) thatincludes your resume, and in lieu of a cover letter, your answers to thequestions listed below. Save the file as yourlastname_TechSupport and emailit to Elise Hoffberg at elise [at] idealist [dot] org by April 9. Thankyou!1. Why do you want to work with us?2. Why do you think you would excel at this job?3. Tell us a story about a terrible tech support experience you had and howyou dealt with it.For more information about salary and benefits:http://www.idealist.org/view/job/pcgNXhm5jFCp/Salary / Pay Rate: 30,000-40,0000Apply by: April 7, 2012Qualifications:- Strong technical troubleshooting skills, perseverance, and patience -Ability to communicate and empathize with all levels of customers -stakeholders, varied types of end-users, and developers - Ability toeffectively multi-task and juggle priorities - Great communication skills -written and oral - Detail oriented - Self-motivated with the ability todive right in, be effective, and make a difference - Curiosity about howthings work and how to make them better - Be a team player in aflat-structured, highly collaborative environment
The Environmental Law Alliance Worldwide (ELAW) is currently seeking anintern to assist with website development this summer.About ELAW: The Environmental Law Alliance Worldwide (ELAW) gives publicinterest lawyers the training and resources they need to help communitiesprotect the environment and human rights. ELAW connects lawyers from over70 countries so they can share information and support each others effortsto enforce and strengthen laws in their home countries. To learn more aboutELAW, visit: http://www.elaw.orgCurrent Projects:-Uploading information and maintaining current websites-Improving upon and building new pages using Drupal 5 and Drupal 6The necessary skills for this internship include:-Significant experience building and maintaining pages using Drupal 5 andDrupal 6-Experience with php-Graphic design skillsInternship Duration:-Minimum of 10 weeks for at least 12 hours/week, maximum of 40 hours/weekduring the summer-Start and end dates and daily schedules are flexibleTo apply for this internship:Email Melanie at volunteer@elaw.org with your résumé and a cover letterdescribing your experience with Drupal and php, the dates you would beavailable to complete your internship, any credit requirements that youwill be fulfilling through this internship, and why you want to intern withELAW. Please include links to any websites you have developed (especiallythose developed using Drupal.)Please email volunteer@elaw.org with any questions or for more informationabout specific projects.-- Melanie GiangrecoOffice ManagerEnvironmental Law Alliance Worldwide (ELAW)http://www.elaw.org1877 Garden Ave.Eugene, Oregon 97403(541) 687-8454 Ext. 21melanie@elaw.orgDonate Online -- It's easy. It's sustainable: http://www.elaw.org/giveCheck out our blog: http://www.elaw.org/blogFind us on Facebook: http://www.facebook.com/elaw.orgFollow us on Twitter: http://twitter.com/ELAWUS*********************DISCLAIMER:Internship and job opportunities are posted as a service to studentsin the CIS department. The department makes no evaluation of theseinternships/jobs. Posted internships do not necessarily qualify forCIS internship credit.*********************
Ever considered employment at UO? Right now there are a number of openstaff positions for people with a computer science background:http://hr.uoregon.edu/jobs== Reasons to work at UO ==1. Get to be in Eugene.2. Get to be on a university campus.3. Make pretty decent money.4. Staff tuition rate: $50 per credit, undergraduate or graduate.http://hr.uoregon.edu/benefits/staff-rates/11-12/employee-rates-tuition-and-fees== Current openings ==Application review has already started for some of these positions buteverything listed below is still open. Here's from HR: "All positionslisted on the UO Jobs page are open. Classified/staff jobs all have aspecific close date. Faculty and Administrative positions are listed as"open until filled" and these position drop off the list once someone ishired."Operating Systems/Network Analyst 3Department: Information ServicesHours: 40 Per WeekSalary: $26.18 - $39.90 Per HourCloses: 2012-04-09http://jobs.uoregon.edu/classified.php?id=4094Assistant Registrar for TechnologyDepartment: Office of the RegistrarHours: 40 Per WeekSalary: $40,000 - $50,000Closes: Search committee will begin reviewing applications on April 4,2012. Position will remain open until filled.http://jobs.uoregon.edu/unclassified.php?id=3803Information Technology Consultant 2Department: Educational & Community SupportsHours: 20 Per WeekSalary: $16.29 - $28.82 Per HourCloses: 2012-03-30http://jobs.uoregon.edu/classified.php?id=4088Assistant ProfessorDepartment: Computer and Information ScienceHours: EndlessCloses: Review of applications will begin March 01, 2012 and continueuntil the position is filled.http://jobs.uoregon.edu/unclassified.php?id=3657Enterprise Systems Developer (Middleware Infrastructure Specialist)Department: Information ServicesHours: 40 Per WeekSalary: $55,000 - $65,000Closes: Application Review begins February 29, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3727Departmental Information Services DirectorDepartment: PsychologyHours: 40 Per WeekCloses: To be assured of full review, applications should be received byFebruary 20, 2012. Position will be opened until filled.http://jobs.uoregon.edu/unclassified.php?id=3747PHP Developer/Research AssistantDepartment: Educational and Community SupportsHours: 40 Per WeekSalary: $60,000 - $75,000Closes: Review of applications will begin on February 15, 2012, andposition will remain open until filled.http://jobs.uoregon.edu/unclassified.php?id=3726Microsoft Active Directory AdministratorDepartment: Information ServicesHours: 40 Per WeekSalary: $55,000 - $80,000Closes: Application Review begins February 15, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3733Microsoft Exchange AdministratorDepartment: Information ServicesHours: 40 Per WeekSalary: $55,000 - $80,000Closes: Application Review begins February 15, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3734Visiting Assistant ProfessorDepartment: Computer and Information ScienceCloses: Review of applications will begin February 15, 2011 and continueuntil the position is filled.http://jobs.uoregon.edu/unclassified.php?id=3253Enterprise Applications ManagerDepartment: Information ServicesHours: 40 Per WeekSalary: $62,000 - $70,000Closes: Application Review begins February 9, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3725Enterprise Data & Reporting (EDR) ManagerDepartment: Information ServicesHours: 40 Per WeekSalary: $65,000 - $75,000Closes: Application Review begins February 9, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3723ETL (Extract, Transform and Load) DeveloperDepartment: Information ServicesHours: 40 Per WeekSalary: $58,000 - $65,000Closes: Application Review begins February 9, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3724Research & Instructional Technology IntegratorDepartment: Information ServicesHours: 40 Per WeekSalary: $40,000 - 50,000Closes: Application Review begins February 9, 2012; open until filledhttp://jobs.uoregon.edu/unclassified.php?id=3728Professor/Department HeadDepartment: Computer and Information ScienceCloses: Review of applications will begin January 4, 2012 and continueuntil the position is filled.http://jobs.uoregon.edu/unclassified.php?id=3563Scientific Software ConsultantDepartment: College of Arts and Sciences - ITHours: 40 Per WeekCloses: Review of applications will begin November 30, 2011. Open untilfilled.http://jobs.uoregon.edu/unclassified.php?id=3673Software Development Project ManagerDepartment: Institute of NeuroscienceCloses: Applications received by November 10, 2011 receive firstconsideration. The position will remain open until filled.http://jobs.uoregon.edu/unclassified.php?id=3656Couple more in academic pool:http://jobs.uoregon.edu/unclassified.php?subtype=pool
Senior UX Designer (Mobile ) - LiveFamilyDo you want to be the creative force behind the technology that couldchange the way families network, access information and make decisions? Ifyou answered YES and believe that you have the creative chops for it, thenwe would like to talk with you.LiveFamily is looking for a product designer who can own theuser-experience design and visual design of all existing and new mobileproducts and features.Responsibilities:. Own the design vision for the mobile products. Hands on development of wireframes, user interaction diagrams andfinished designs ready to be consumed by the development team. Quickly assess and execute creative solutions to challenging designproblems. Spec out design work for developers. Run the design process gathering feedback from the team and iterating torefine the productAs this is a designer position that is heavily mobile related, applicantsshould provide a link to their website or web portfolio to demonstrate aweb presence. Applicants without a web presence will not be considered.Desired Experience and Qualities:. Strong portfolio featuring examples of mobile platform-design work. Proven experience designing for modern, highly interactive mobileapplications. Experience crafting social interfaces. Possess a strong, clean visual design sense with a focus on usability,simplicity, and consistency. Solid understanding of user-centered design principles. Demonstrate extensive knowledge of mobile platforms, their limitations,and features. Ability to follow interface guidelines, style guides, and best practiceswhen designing for new platforms. Comfort working in fast-moving, agile development environments. Bachelor’s degree, preferredPlease apply using this link:http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=INTELIUSCORP&cws=1&rid=201We Offer:. Competitive Compensation. 401K with Employer Match. PPO Medical, Dental and Vision insurance plan. Life Insurance. Paid Vacation, Sick Leave and Holidays. Identity Theft Protection. Free Orca Pass or Free Parking Pass. Free Beverages. Downtown Bellevue, WA location close to restaurants, shopping, &entertainmentLiveFamily is the largest Living Family Tree on Facebook with over 40million people worldwide installing the application since inception.LiveFamily is also one of the fastest growing mobile applications and isavailable on both the iPhone and Android devices. LiveFamily helps familiesstay better connected by providing tools that facilitate communication andcommunity among relatives and like-minded people. The LiveFamily communityhas connected over 220 million people providing users with personalizedfamily news feed and messaging, photo sharing, calendaring, genealogy andother fun activities. LiveFamily is looking for a product designer who canown the user-experience design and visual design of all existing and newmobile products and features.Check out our Facebook and mobile apps:. Facebook app: http://apps.facebook.com/familytree/. iPhone app: http://itunes.apple.com/us/app/livefamily/id473558719. Android app: https://market.android.com/details?id=com.familytree.androidIf you have questions then connect with Harneet at hsapra@intelius.com*********************DISCLAIMER:Internship and job opportunities are posted as a service to studentsin the CIS department. The department makes no evaluation of theseinternships/jobs. Posted internships do not necessarily qualify forCIS internship credit.*********************