Friday, March 30, 2012

Idealist.org - Technical Support Representative

Technical Support Representative
Digest topic: Jobs & Internships

Information
organization:  Idealist.org

position summary:

Idealist was launched in 1995, on a shoestring but with an ambitious goal:
to be the starting place for anyone anywhere who wants to make the world a
better place. We’ve come a long way since then, but we still have a long
way to go.

Today Idealist is the most popular online resource for the nonprofit
sector, with information provided by 70,000 organizations around the world,
100,000 unique visitors every day, and a staff of 25 in New York and
Portland. The challenge now is to reach many more people, and to serve and
engage each user in the best possible way.

At Idealist.org, we consider technical support and quality assurance to be
vital to maintaining a positive relationship with our end users. This
position is likely to be split between support and testing, with support
usually being a priority.

Job Description:
- Quick and accurate handling of support interactions - by email, phone,
and social media
- Going the extra mile to follow up with users, ensuring issues are
resolved and users are satisfied
- Maintaining user-facing and internal help pages
- Address and escalate technical concerns; recreate site issues as
necessary; file bug reports.
- Web application testing, which includes reporting of bugs and seeing them
through to closure
- Using Google Analytics and other data to continuously measure the impact
of resolved issues and enhancements on user experience
- Regularly communicating with users to gain insights and feedback, using
various research methods, such as surveys, focus groups, and usability tests
- Work with engineering team and other stakeholders to identify, specify,
develop, and deploy operational changes to improve the user experience
and/or prevent or resolve issues.

Qualifications
- Strong technical troubleshooting skills, perseverance, and patience
- Ability to communicate and empathize with all levels of customers -
stakeholders, varied types of end-users, and developers
- Ability to effectively multi-task and juggle priorities
- Great communication skills - written and oral
- Detail oriented
- Self-motivated with the ability to dive right in, be effective, and make
a difference
- Curiosity about how things work and how to make them better
- Be a team player in a flat-structured, highly collaborative environment

How to Apply:
Please prepare one document (either a .pdf, .doc or text file) that
includes your resume, and in lieu of a cover letter, your answers to the
questions listed below. Save the file as yourlastname_TechSupport and email
it to Elise Hoffberg at elise [at] idealist [dot] org by April 9. Thank
you!

1. Why do you want to work with us?
2. Why do you think you would excel at this job?
3. Tell us a story about a terrible tech support experience you had and how
you dealt with it.

For more information about salary and benefits:
http://www.idealist.org/view/job/pcgNXhm5jFCp/

Salary / Pay Rate:  30,000-40,0000

Apply by:  April 7, 2012

Qualifications:

- Strong technical troubleshooting skills, perseverance, and patience -
Ability to communicate and empathize with all levels of customers -
stakeholders, varied types of end-users, and developers - Ability to
effectively multi-task and juggle priorities - Great communication skills -
written and oral - Detail oriented - Self-motivated with the ability to
dive right in, be effective, and make a difference - Curiosity about how
things work and how to make them better - Be a team player in a
flat-structured, highly collaborative environment

Wednesday, March 28, 2012

ELAW - Web Developer (Eugene)

The Environmental Law Alliance Worldwide (ELAW) is currently seeking an
intern to assist with website development this summer.

About ELAW: The Environmental Law Alliance Worldwide (ELAW) gives public
interest lawyers the training and resources they need to help communities
protect the environment and human rights. ELAW connects lawyers from over
70 countries so they can share information and support  each others efforts
to enforce and strengthen laws in their home countries. To learn more about
ELAW, visit: http://www.elaw.org

Current Projects:
-Uploading information and maintaining current websites
-Improving upon and building new pages using Drupal 5 and Drupal 6

The necessary skills for this internship include:
-Significant experience building and maintaining pages using Drupal 5 and
Drupal 6
-Experience with php
-Graphic design skills

Internship Duration:
-Minimum of 10 weeks for at least 12 hours/week, maximum of 40 hours/week
during the summer
-Start and end dates and daily schedules are flexible

To apply for this internship:
Email Melanie at volunteer@elaw.org with your résumé and a cover letter
describing your experience with Drupal and php, the dates you would be
available to complete your internship, any credit requirements that you
will be fulfilling through this internship, and why you want to intern with
ELAW. Please include links to any websites you have developed (especially
those developed using Drupal.)

Please email volunteer@elaw.org with any questions or for more information
about specific projects.


-- 
Melanie Giangreco
Office Manager
Environmental Law Alliance Worldwide (ELAW)

http://www.elaw.org
1877 Garden Ave.
Eugene, Oregon 97403
(541) 687-8454 Ext. 21
melanie@elaw.org

Donate Online -- It's easy. It's sustainable: http://www.elaw.org/give
Check out our blog: http://www.elaw.org/blog
Find us on Facebook: http://www.facebook.com/elaw.org
Follow us on Twitter: http://twitter.com/ELAWUS



*********************
DISCLAIMER:
Internship and job opportunities are posted as a service to students
in the CIS department.  The department makes no evaluation of these
internships/jobs.  Posted internships do not necessarily qualify for
CIS internship credit.
*********************

Tuesday, March 27, 2012

University of Oregon - Misc (Eugene)

Ever considered employment at UO?  Right now there are a number of open
staff positions for people with a computer science background:
http://hr.uoregon.edu/jobs

== Reasons to work at UO ==

1. Get to be in Eugene.
2. Get to be on a university campus.
3. Make pretty decent money.
4. Staff tuition rate: $50 per credit, undergraduate or graduate.
http://hr.uoregon.edu/benefits/staff-rates/11-12/employee-rates-tuition-and-fees

== Current openings ==

Application review has already started for some of these positions but
everything listed below is still open.  Here's from HR: "All positions
listed on the UO Jobs page are open.  Classified/staff jobs all have a
specific close date.  Faculty and Administrative positions are listed as
"open until filled" and these position drop off the list once someone is
hired."

Operating Systems/Network Analyst 3
Department: Information Services
Hours: 40 Per Week
Salary: $26.18 - $39.90 Per Hour
Closes: 2012-04-09
http://jobs.uoregon.edu/classified.php?id=4094

Assistant Registrar for Technology
Department: Office of the Registrar
Hours: 40 Per Week
Salary: $40,000 - $50,000
Closes: Search committee will begin reviewing applications on April 4,
2012.  Position will remain open until filled.
http://jobs.uoregon.edu/unclassified.php?id=3803

Information Technology Consultant 2
Department: Educational & Community Supports
Hours: 20 Per Week
Salary: $16.29 - $28.82 Per Hour
Closes: 2012-03-30
http://jobs.uoregon.edu/classified.php?id=4088

Assistant Professor
Department: Computer and Information Science
Hours: Endless
Closes: Review of applications will begin March 01, 2012 and continue
until the position is filled.
http://jobs.uoregon.edu/unclassified.php?id=3657

Enterprise Systems Developer (Middleware Infrastructure Specialist)
Department: Information Services
Hours: 40 Per Week
Salary: $55,000 - $65,000
Closes: Application Review begins February 29, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3727

Departmental Information Services Director
Department: Psychology
Hours: 40 Per Week
Closes: To be assured of full review, applications should be received by
February 20, 2012.  Position will be opened until filled.
http://jobs.uoregon.edu/unclassified.php?id=3747

PHP Developer/Research Assistant
Department: Educational and Community Supports
Hours: 40 Per Week
Salary: $60,000 - $75,000
Closes: Review of applications will begin on February 15, 2012, and
position will remain open until filled.
http://jobs.uoregon.edu/unclassified.php?id=3726

Microsoft Active Directory Administrator
Department: Information Services
Hours: 40 Per Week
Salary: $55,000 - $80,000
Closes: Application Review begins February 15, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3733

Microsoft Exchange Administrator
Department: Information Services
Hours: 40 Per Week
Salary: $55,000 - $80,000
Closes: Application Review begins February 15, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3734

Visiting Assistant Professor
Department: Computer and Information Science
Closes: Review of applications will begin February 15, 2011 and continue
until the position is filled.
http://jobs.uoregon.edu/unclassified.php?id=3253

Enterprise Applications Manager
Department: Information Services
Hours: 40 Per Week
Salary: $62,000 - $70,000
Closes: Application Review begins February 9, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3725

Enterprise Data & Reporting (EDR) Manager
Department: Information Services
Hours: 40 Per Week
Salary: $65,000 - $75,000
Closes: Application Review begins February 9, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3723

ETL (Extract, Transform and Load) Developer
Department: Information Services
Hours: 40 Per Week
Salary: $58,000 - $65,000
Closes: Application Review begins February 9, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3724

Research & Instructional Technology Integrator
Department: Information Services
Hours: 40 Per Week
Salary: $40,000 - 50,000
Closes: Application Review begins February 9, 2012; open until filled
http://jobs.uoregon.edu/unclassified.php?id=3728

Professor/Department Head
Department: Computer and Information Science
Closes: Review of applications will begin January 4, 2012 and continue
until the position is filled.
http://jobs.uoregon.edu/unclassified.php?id=3563

Scientific Software Consultant
Department: College of Arts and Sciences - IT
Hours: 40 Per Week
Closes: Review of applications will begin November 30, 2011. Open until
filled.
http://jobs.uoregon.edu/unclassified.php?id=3673

Software Development Project Manager
Department: Institute of Neuroscience
Closes: Applications received by November 10, 2011 receive first
consideration.  The position will remain open until filled.
http://jobs.uoregon.edu/unclassified.php?id=3656

Couple more in academic pool:
http://jobs.uoregon.edu/unclassified.php?subtype=pool

Wednesday, March 21, 2012

LiveFamily - Senior UX Designer: Mobile

Senior UX Designer (Mobile ) - LiveFamily

Do you want to be the creative force behind the technology that could
change the way families network, access information and make decisions? If
you answered YES and believe that you have the creative chops for it, then
we would like to talk with you.

LiveFamily is looking for a product designer who can own the
user-experience design and visual design of all existing and new mobile
products and features.

Responsibilities:
. Own the design vision for the mobile products
. Hands on development of wireframes, user interaction diagrams and
finished designs ready to be consumed by the development team
. Quickly assess and execute creative solutions to challenging design
problems
. Spec out design work for developers
. Run the design process gathering feedback from the team and iterating to
refine the product

As this is a designer position that is heavily mobile related, applicants
should provide a link to their website or web portfolio to demonstrate a
web presence. Applicants without a web presence will not be considered.

Desired Experience and Qualities:
. Strong portfolio featuring examples of mobile platform-design work
. Proven experience designing for modern, highly interactive mobile
applications
. Experience crafting social interfaces
. Possess a strong, clean visual design sense with a focus on usability,
simplicity, and consistency
. Solid understanding of user-centered design principles
. Demonstrate extensive knowledge of mobile platforms, their limitations,
and features
. Ability to follow interface guidelines, style guides, and best practices
when designing for new platforms
. Comfort working in fast-moving, agile development environments
. Bachelor’s degree, preferred

Please apply using this link:
http://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=INTELIUSCORP&cws=1&rid=201

We Offer:
. Competitive Compensation
. 401K with Employer Match
. PPO Medical, Dental and Vision insurance plan
. Life Insurance
. Paid Vacation, Sick Leave and Holidays
. Identity Theft Protection
. Free Orca Pass or Free Parking Pass
. Free Beverages
. Downtown Bellevue, WA location close to restaurants, shopping, &
entertainment

LiveFamily is the largest Living Family Tree on Facebook with over 40
million people worldwide installing the application since inception.
LiveFamily is also one of the fastest growing mobile applications and is
available on both the iPhone and Android devices. LiveFamily helps families
stay better connected by providing tools that facilitate communication and
community among relatives and like-minded people. The LiveFamily community
has connected over 220 million people providing users with personalized
family news feed and messaging, photo sharing, calendaring, genealogy and
other fun activities.  LiveFamily is looking for a product designer who can
own the user-experience design and visual design of all existing and new
mobile products and features.

Check out our Facebook and mobile apps:
. Facebook app: http://apps.facebook.com/familytree/
. iPhone app: http://itunes.apple.com/us/app/livefamily/id473558719
. Android app: https://market.android.com/details?id=com.familytree.android

If you have questions then connect with Harneet at hsapra@intelius.com

*********************
DISCLAIMER:
Internship and job opportunities are posted as a service to students
in the CIS department.  The department makes no evaluation of these
internships/jobs.  Posted internships do not necessarily qualify for
CIS internship credit.
*********************